Spectra Logo
  • 2310-8888-69 | 2310-5340-04
  • info@spectraonline.com
  • Monday & Wednesday: 9:00 - 17:00 || Tuesday, Thursday, Friday: 9:00 - 20:00 || Saturday: 9:00 - 14:00
spectra logo

Terms of use

www.spectraonline.gr is an online store of the company SPECTRA ONLINE SOLE SHAREHOLDER IKE.
The General Terms and Conditions of Sale that follow set the contractual framework of this transaction and are designed, on the one hand to harmonize the Company’s distance electronic transactions with the relevant Community and national consumer protection law and on the other hand to inform any potential Buyer about them. terms and conditions under which the Company will proceed with the sale and delivery of the products to be ordered.
At the same time, they define the rights and obligations of the parties in relation to the sale of the products by the Seller to the Buyer. They are valid without restrictions for all sales of products presented on the company’s website.
Consequently, the action of placing an order from the Buyer for a product offered for sale on the Company’s website is fully subject to the validity of the General Terms and Conditions of Sale, which the Buyer acknowledges that it was informed and accepted before ordering.
The Company reserves the right to modify the General Terms and Conditions of Sale at any time. In each order are applied those that have been accepted by the Buyer at the time of placing the order. The General Terms and Conditions of Sale complement the applicable rules of national and Community consumer protection law where applicable, for electronic and distance trade.

Pricing

The selling prices of the products listed on the Company’s website are calculated in Euros, include VAT 24%, any other taxes and charges and for distance purchases are valid at the time of ordering by the Buyer. The selling prices of the products can be modified at any time by the Company with a relevant announcement on its website before invoicing. The Buyer will be informed with a personal message about any changes before completing his order.

Availability

The offer of the products on the website of the Company is valid as long as the products appear on the website, within the limits of the availability / depletion of their stocks. The availability of the products is notified to the Buyer at the time of placing the order, with a personal message. This information is often provided directly by suppliers and may occasionally be unreliable. In any case and in the possibility of total or partial shortage of products after placing the order, the Buyer is informed directly by phone or by e-mail to the e-mail address stated during registration, for the availability of products and partial or total shipment of his order. In case it is not possible to send the order:
  1. The order will be canceled automatically and the Buyer’s account will not be charged.
  2. The Company will immediately contact the Buyer to inform him about the cancellation of his order and will ask him to place (if he wishes) a new order excluding products that are not available.
In case it is possible to send part of the order:
  1. The Buyer’s order will be validated and his bank account will be charged according to the final order that will be sent to him.
  2. The Buyer will only receive the available products
  3. The value of the products that were charged but did not receive will be returned to the Buyer, without delays and no later than 7 days after receipt.

Delivery and Receipt

The products ordered by the Buyer are delivered to the address that the Buyer will register during the order, which is referred to as the Delivery Address. In case you want delivery on the floor, sidewalk or other special delivery in areas that are not covered, please contact the store for the possibility of special delivery for a fee.

Returns

External – Aesthetic Defects: Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to report the existence of aesthetic defects to deadline of ten (10) calendar days from the receipt of the item while in case of expiration of this deadline he loses all relevant rights. The COMPANY is obliged in a short time to replace this type with a new one. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.     Returns of products charged by the COMPANY:  The return of products is charged at the expense of the COMPANY 1.In all cases in which other than the sold are delivered, by type or quantity. 2.In case during delivery the item has packaging damaged, completely or for the most part. 3.In case it is found that the item has a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or lack of quality, which quality has been previously agreed in writing with the COMPANY. 4.In case of damaged packaging, the customer must not accept the receipt of the product from the beginning and request its replacement, after consultation with the COMPANY. 5.In cases of return charged by the company the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is lost. 6.In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless there is a defect which was found later after delivery and the packaging does not exist or also in the case of a product whose packaging was received by the distributors during the delivery of the item). either by courier, or at the store maintained by the COMPANY. 7.In case of return of the products depending on the case, a repair or replacement will be made, otherwise cancellation of the transaction if the customer legally rejects the two previous ones, in which case, provided that the products have been previously received and checked by the COMPANY, in case of cancellation , the return of the money to the customer will be done in the same way as their payment was made with the care of the COMPANY.In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. 8.In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store. The return will be made within fourteen (14) working days of both the product and the price. 9.In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer. Returns of products, which are considered defective upon delivery (DOA) at the expense of the COMPANY   1.In the event that a product (s) is found to be defective upon delivery to the customer (hereinafter referred to as DOA for short), his / her return will also be charged by the COMPANY. 2.In this case, the return of the defective product (s) can be done either by the customer himself to the store maintained by the COMPANY, or by sending him / them, the COMPANY will be charged with its collection costs, through its of absolute choice and after consultation of the customer with the staff of the Online Store of the COMPANY. 3.The return of the products, which are considered defective upon delivery (DOA) will be accepted within seven (7) calendar days from the delivery to the customer for the mobile phones, and within ten (10) calendar days from the delivery to the customer for the other product categories. At the same time, the product must not be damaged and must have all the original documents that accompanied the product and its complete packaging. 4.In case of return of products (DOA), and provided that they have been previously received and checked by the COMPANY, the item will be replaced with a new one, otherwise in case the customer does not want a replacement, a refund will be made to customer, in the way he paid the value. In particular, in case of debit by credit card, the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer. 5.The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store. 6.The return will be made within fourteen (14) working days of both the product and the price. Right of withdrawal   1.From the initial submission of the customer’s order up to a period of 14 calendar days from the date of delivery and even when there are many in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the first delivery, the customer is entitled to withdraw from the sale. 2.This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. 3.The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. 4.Following the withdrawal statement, the COMPANY is obliged to return the price received. 5.The refund to the customer will be made in case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the COMPANY, the COMPANY will be obliged to inform the Bank for its cancellation transaction and the bank will carry out any transaction provided under the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. 6.In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store. 7.The return will be made within fourteen (14) working days of both the product and the price. 8.Delivery costs are not refundable only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. The customer is also obliged (unless the supplier has offered to pick up the goods himself) to return the products within 14 calendar days from the day on which he notified the withdrawal.. 9.The customer is responsible to compensate the company if he made use other than that which is necessary to determine the nature, characteristics and function of the goods in the period until the declaration of withdrawal and the COMPANY is entitled to agree with the customer its compensation even with mutual offset. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.   Exceptions to withdrawal: NO retreat to 1.Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier. 2.Contracts in which the consumer has specifically requested a visit from the supplier in order to carry out emergency repairs or perform maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods. 3.Sale of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery

Safe products - Warranty terms

The products available from the COMPANY are durable products which have all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, provided that the following conditions are met:
  • Have the dealership guarantee and proof of purchase of the device.
  • The fixed components of the device (Serial No.) have not been altered
  • Do not exclude damage based on the manufacturer’s warranty form

Privacy

Having in mind the relevant legislation on the protection of personal data and more specifically of Law 2472/1997 and the relevant amendments, our company guarantees the security of your personal data. We would like to point out that the tour in our online store (e-shop) takes place without asking for any personal information. The information requested is only in case you want to purchase a product in order to be used for the issuance of documents and information of place of dispatch and receipt. We would also like to emphasize that the data will be used exclusively by our company and is NOT to be granted to third parties. You can at any time order to change or delete your data